Terms & Conditions
Child Supervision In Clinic
Courses of treatments
1) Appointment & Cancellations
All My skin spa staff are trained and approved in accordance with the company’s treatment protocols, and therefore My skin spa does not guarantee continued treatment with a named staff member.
If you are unable to attend your appointment, we require a 48 hours notice. Failure to give this notice will result in you being charged a cancellation fee. The cancellation fee will be equivalent to the full treatment cost. This will also result in you paying for all future treatments in advance. Clients who have purchased a course of treatments but fail to attend their appointment will be charged for their missed treatment.
For cancellations or to reschedule your appointment, please call the clinic in which your appointment is to take place and speak to a My skin spa team member. Answer phone messages will not be accepted.
Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrivals may result in reduced treatment time or forfeiting of your appointment. My skin spa will endeavour to ensure that your appointment runs on time; however, from time to time this may not happen due to constraints beyond our control and we, therefore, reserve the right to cancel or postpone your appointment at a short notice.
Before your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
If you pay for a treatment up front in clinic you will not get this refunded if you change your mind. However, you do have the option and you can use the amount you have paid towards another treatment.
2) Credit Car Details, Payments and Deposits
A deposit of £25 is due by cash or will be charged to your credit or debit card at the time of booking, in order to secure the appointment.
The deposit will go towards the cost of the treatment on the day of your appointment.
All treatment bookings must be paid for in full, on arrival at the clinic, prior to treatment commencing.
Purchased courses are non-refundable and non-transferable.
Please be aware the deposit is non-refundable.
4) Treatment Suitability
5) Refusal of Treatment
My skin spa will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.
It is the client’s responsibility to ensure that he or she provideMy skin spa with all relevant medical history and pre-existing medical conditions prior to each treatment.
My skin spa will not be liable for any damage including personal injury sustained as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by or on behalf of My skin spa regarding the care of a treated area. Nothing in these terms of business shall exclude or limit My skin spa liability for death or any personal injury resulting from My skin spa negligence or any of its agents.
7) Special Offers / Vouchers
Discounts cannot be used in conjunction with any other offer – discounts only apply against RRP.
When a booking is made with a voucher, the voucher is non-refundable and non-transferable. Failure to turn up to your appointment will result in forfeiting your voucher. 48 hours notice is required to reschedule your voucher booking. Management decisions are final and are not open for discussion.
8) Receiving Emails / Letters From Third Party Businesses
100% fee will be charged in the event of no-show.
Deposits are non-refundable unless you are unable to proceed with the treatment for medical reasons.
10) Form Submissions
11) Clinic Location
Refer a Friend T&C’s
Referrer must be an existing client of My Skin Spa Clinic
Existing client and new client will both receive £30 in credit on their account to be used against treatments only.
Credit is valid for 12 months.
Credit is only valid once the New Client purchases their first treatment. Minimum spend is £200.
This card must be presented by the new client when they purchase their first treatment. Credit cannot be applied retrospectively.
There is no maximum number of friends you can refer.
There is no maximum credit the existing client can redeem against any single treatment.
Credit cannot be redeemed against retail products.
No cash alternative can be offered.
£20 credit must be used in full. No change can be given or carried forwards.
Valid for referrals until 31st December 2022.