Appointment & Cancellation

At My Skin Spa Clinic, our certified staff follow strict treatment protocols, which means we cannot guarantee specific team members for ongoing sessions.
Consultations are recorded to ensure safety for our staff and clients and to comply with insurance regulations. Client visuals will not be captured or saved, and all consultation records are managed in accordance with our privacy policy and data protection laws, with regular deletions each week.

If you are unable to attend your scheduled appointment, we require a minimum of 48 hours’ notice. A reminder email will be sent to you 72 hours before your appointment, allowing you a day to contact us if you need to reschedule. If the notice is not provided, your deposit will be forfeited, and a new deposit will be necessary for rebooking. Missed appointments for treatments bought as part of a course will incur charges for the session missed.

Appointments are non-transferable and cannot be exchanged with other clients.
To cancel or reschedule, please reach out to My Skin Spa Clinic where you booked your appointment and speak directly with a staff member. For rescheduling, please call 01384 439020 or What’s app on 01384 439020

We recommend arriving at least 10 minutes early to complete the necessary paperwork. Please ensure you fill out any consultation forms sent to you before your arrival. Incomplete forms may lead to a reduced treatment time. Arriving late could result in a shortened session or loss of your appointment, with no refunds provided and a new deposit needed for future bookings. While we strive to keep appointments on track, My skin spa clinic  reserves the right to cancel or delay appointments without prior notice due to unforeseen circumstances.

We will inform you of any preparations needed before your appointment. Not following these instructions may result in cancellation, reduced treatment time, or additional fees.

If you prepay for a treatment and later decide against it, the payment will not be refunded. However, you can apply this amount toward another treatment.
If you have prebooked appointments and become pregnant, a credit will be created on your account, valid for up to 2 years.