Terms of service

Appointments & Cancellations

At My Skin Spa Clinic, our certified staff follow strict treatment protocols, which means we cannot guarantee specific team members for ongoing sessions.

If you are unable to attend your scheduled appointment, we require a minimum of 48 hours’ notice. A reminder email will be sent to you 72 hours before your appointment, allowing you a day to contact us if you need to reschedule. If the notice is not provided, your deposit will be forfeited, and a new deposit will be necessary for rebooking. Missed appointments for treatments bought as part of a course will incur charges for the session missed.
Appointments are non-transferable and cannot be exchanged with other clients.
To cancel or reschedule, please reach out to the My Skin Spa Clinic where you booked your appointment and speak directly with a staff member. Voicemail messages will not be accepted. For rescheduling, please call 
01384 439020 or WhatsApp 01384 439020

We recommend arriving at least 15 minutes early to complete necessary paperwork. Please ensure you fill out any consultation forms sent to you before your arrival. Incomplete forms may lead to a reduced treatment time. Arriving late could result in a shortened session or loss of your appointment, with no refunds provided and a new deposit needed for future bookings. While we strive to keep appointments on track, My Skin Spa clinic reserves the right to cancel or delay appointments without prior notice due to unforeseen circumstances.
We will inform you of any preparations needed before your appointment. Not following these instructions may result in cancellation, reduced treatment time, or additional fees.
If you prepay for a treatment and later decide against it, the payment will not be refunded. However, you can apply this amount toward another treatment.
If you have prebooked appointments and become pregnant, a credit will be created on your account, valid for up to 2 years.

Payments, Deposits, and Credit Card Information
When scheduling your appointment, a non-refundable deposit is required.
This deposit will be deducted from the total cost of your treatment on the day of your appointment.
Unless you have prepaid for your treatment or course, full payment is required on the day of your appointment, either in cash or by card, after the procedure.
Payments made in advance are non-refundable unless you provide medical evidence confirming unsuitability from a GP.
Courses purchased are non-refundable and cannot be transferred.
Deposits are strictly non-refundable. If you fail to attend your appointment, the deposit will be forfeited. Similarly, if you attend a consultation but choose not to proceed with treatment, your deposit will not be refunded.
Treatment Courses
All treatments purchased as part of a course must be fully paid for before the first session.
Treatments should be used or booked within 12 months of purchase. Any remaining treatments after this period will be forfeited. Not following the recommended treatment plan and aftercare may affect results, which can vary based on individual lifestyle, diet, and medical conditions.
Suitability for Treatment
We will assess whether the treatment is suitable for you before proceeding. If deemed unsuitable, we will explain the reasons, and you will only be responsible for the initial consultation fee, if applicable.
Refusal of Treatment
We reserve the right to refuse treatment at any time. Failure to disclose medical conditions may result in treatment denial, for which you will be charged a cancellation fee.
Liability
My Skin Spa Clinic  is not liable for any economic losses, including profit loss, or any special, indirect, or consequential damages arising from our services.
Clients must provide complete medical history and relevant medical details prior to treatment. My Skin Spa Clinic will not be responsible for any injuries resulting from the client’s failure to disclose this information.
By receiving treatment, clients agree to follow all care instructions provided by Vivo Body Studio. This does not limit our liability for death or personal injury resulting from negligence.

Customer Concerns
If you experience any issues with our services, please contact us via our contact form and allow up to 5 working days for a response.